Frequently Asked Questions

1. What products does your store offer?

Our store specializes in carefully selected furniture designed for everyday living.
Our current product categories include:

• Display Cabinets

• Recliner Sofa Sets

• Standard Sofas

Each product is selected with a focus on comfort, functionality, and long-term use.

2. Are the product images and descriptions accurate?

We make every effort to ensure that product descriptions and images accurately represent each item.
However, images are for reference purposes only, and slight variations in color or appearance may occur due to lighting, screen settings, or manufacturing differences.

3. Do your sofas require assembly?

Some products may require light assembly, while others arrive ready for use.
Assembly requirements, if any, are clearly stated on the product page.
If assembly is required, instructions are included with the package.

4. Is shipping free within the United States?

Yes. All products purchased through our website qualify for free shipping within the United States.
No additional shipping or handling fees are charged.

5. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed before 4:00 PM on business days are processed the same day.
Orders placed after 4:00 PM or on public holidays will be processed on the next business day.

6. When will my order arrive?

Once shipped, orders are expected to arrive within 7–15 business days.
Delivery times may vary slightly depending on location and logistics conditions.

7. How can I track my order?

After your order has shipped, you will receive a confirmation email with tracking information.
If tracking details are not received within a few business days, you may contact our support team for assistance.

8. Can I cancel my order after placing it?

Yes. 

• Customers may request to cancel an order within 36 hours of payment confirmation, provided that the order has not yet entered processing or shipping.

• Once more than 36 hours have passed, or if the order is already being processed or shipped, cancellation cannot be guaranteed due to operational and logistical reasons.

In such cases, customers are advised to wait for delivery and then submit a return request in accordance with our return process.

9. What is your return policy?

You may request a return within 35 days of receiving your order.
Returned items must be unused, in original condition, and include all original packaging.

A return shipping label is included inside the package, allowing you to return items using the label provided upon delivery.

10. Do you offer exchanges?

Our store does not offer direct product replacements.
For logistical and order-tracking reasons, refunds are issued only after the originally purchased item has been returned.
Our support team is available to assist throughout the entire return process.

11. How long does it take to receive a refund?

Once returned items are received and inspected, refunds are processed within 1–3 business days.
The time it takes for funds to appear may vary depending on your payment provider.

12. How can I contact customer support?

If you have any questions regarding products, orders, returns, or delivery, our support team is available to assist you.

13. Contact Information

Email: alwayshere@nookhut.com
Phone: +65 (844) 98816
Address: APT BLK 421 PASIR RIS DRIVE 6 #11-245, SINGAPORE 510421, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (Business Days)
Delivery Area: United States

We are committed to providing clear information and dependable support throughout your shopping experience.