All products purchased through our website qualify for free shipping within the United States
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Terms of Service

 

1. Introduction and Scope

These Terms & Conditions govern access to and use of our website, as well as all sales transactions between our store and any user who places an order through the website.
By using the website, users agree to be bound by these Terms & Conditions in full.
We reserve the right to update or modify these terms at any time to reflect operational or legal changes.
The terms applicable to a purchase are those in effect at the time the order is confirmed.

2. User Accounts and Responsibilities

Browsing the website does not require account registration.
Certain features may require users to create a personal account.
Users are responsible for providing accurate information and maintaining the confidentiality of their login credentials.
We are not responsible for unauthorized access resulting from user negligence or misuse.
In cases of suspected fraudulent activity, we reserve the right to suspend or terminate an account.

3. Products, Availability, and Pricing

Products displayed on the website are described as accurately as possible.
Images and descriptions are for illustrative purposes only and do not constitute a contractual guarantee.
Prices are listed in the applicable currency and include applicable taxes.
All orders qualify for free shipping within the United States.
We reserve the right to modify prices and availability at any time; the price confirmed at checkout shall apply.

4. Orders and Payments

We offer multiple secure payment options to ensure a reliable shopping experience on our website.
Accepted payment methods include:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

All payments must be completed at the time of order confirmation.
We do not offer deferred payment or cash-on-delivery options.

5. Order Processing, Shipping, and Delivery

After payment is successfully completed, orders are typically processed within 1–3 business days.

Processing Cutoff Time:

  • Orders placed before 4:00 PM on business days will be processed on the same day.
  • Orders placed after 4:00 PM will begin processing on the next business day.

If an order is placed on a public holiday, processing will begin on the following business day.

  • Once shipped, orders are expected to arrive within 7–15 business days.

We work with reliable logistics partners to ensure secure and timely delivery throughout the United States.

  • All products purchased through our website qualify for free shipping within the United States.
  • No additional shipping or handling fees will be charged.

The final order total, including applicable taxes, will be clearly displayed before order confirmation.

For additional details, please refer to the Shipping Policy available on the website.

6. Order Cancellation

  • Customers may request to cancel an order within 36 hours of payment confirmation, provided that the order has not yet entered processing or shipping.
  • Once more than 36 hours have passed, or if the order is already being processed or shipped, cancellation cannot be guaranteed due to operational and logistical reasons.

In such cases, customers are advised to wait for delivery and then submit a return request in accordance with our return process.

Additional details can be found in the Order Cancellation Policy available on the website.

7. Returns and Refunds

Our store does not offer direct product replacements.
For logistical and order-tracking reasons, refunds are issued only after the originally purchased item has been returned.
Our support team is available to assist throughout the entire return process.

Returns may be requested within 35 days of receiving the order.
Returned items must meet the following conditions:

  • Not used, assembled, or damaged

  • Returned in original packaging

  • Accompanied by valid proof of purchase

  • Free from damage caused by improper use

Customized items or items assembled by the customer are not eligible for return, except in cases of verified defects or shipping errors.

A return shipping label is included inside the package and is provided to customers upon delivery.

For full details, please refer to the Return, Exchange, or Refund Policy available on the website.

8. Privacy and Personal Data Protection

Personal data is processed in accordance with applicable U.S. privacy laws and regulations.
Data is used solely for order management, customer support, and website improvement purposes.

9. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of the United States.
In the event of a dispute, customers are encouraged to contact our support team to seek an amicable resolution.
If no resolution is reached, disputes may be submitted to the appropriate competent authority in accordance with applicable law.

10. Contact Information

Email: alwayshere@nookhut.com
Phone: +65 (844) 98816
Address: APT BLK 421 PASIR RIS DRIVE 6 #11-245, SINGAPORE 510421, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (Business Days)
Delivery Area: United States

Our store operates in accordance with principles of transparency, fairness, and consumer protection.