Order Cancellation Policy

1. Cancellation Eligibility

• Customers may request to cancel an order within 36 hours of payment confirmation, provided that the order has not yet entered processing or shipping.

• Once more than 36 hours have passed, or if the order is already being processed or shipped, cancellation cannot be guaranteed due to operational and logistical reasons.

In such cases, customers are advised to wait for delivery and then submit a return request in accordance with our return process.

2. Cancellation Request Process

To request an order cancellation, customers must contact our support team and provide the following information:

• Order number

• Contact details used at the time of purchase

• Proof of payment, if available

Each request will be reviewed by our team, and confirmation will be sent via email once the review is complete.

3. Refund Method and Processing Time

If a cancellation request is approved, a full refund will be issued using the original payment method.
Refunds are typically processed within 1–3 business days after cancellation confirmation.
The time required for funds to appear may vary depending on the payment provider.

4. Contact Information

Email: alwayshere@nookhut.com
Phone: +65 (844) 98816
Address: APT BLK 421 PASIR RIS DRIVE 6 #11-245, SINGAPORE 510421, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (Business Days)
Delivery Area: United States

Our store handles all cancellation requests with care, transparency, and efficiency, in accordance with applicable U.S. e-commerce practices.