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Return, Exchange, or Refund Policy

 

1. General Overview

Our goal is to ensure customer satisfaction with every purchase. If a product purchased through our website does not meet expectations, customers may request a return or refund in accordance with applicable U.S. regulations.
This policy outlines the conditions, timelines, and procedures for returns and refunds related to purchases made through our website.

2. No Direct Replacement Service

  • Our store does not offer direct product replacements. For logistical and order-tracking reasons, we provide refunds only after the originally purchased item has been returned.

Our support team is available to assist customers throughout the entire return process.

3. Return Eligibility Conditions

Customers may request a return within 35 days of receiving their order.
Returned items must meet the following conditions:

  • The item has not been used, assembled, or damaged

  • The item is returned in its original packaging

  • A valid proof of purchase is included

  • The item shows no signs of misuse or improper handling

Customized items or items assembled by the customer are not eligible for return, except in cases of verified defects or shipping errors.

4. Return Request Process

To initiate a return request, customers must contact our support team and provide the following information:

  • Order number

  • Items being returned

  • Reason for the return (photos may be requested for defective or incorrect items)

A return shipping label is included inside the package, allowing customers to return items using the label provided upon delivery.
Once the return request is approved, further instructions will be sent via email.

5. Return Shipping and Handling

Except in cases of defective products or shipping errors, return shipping costs are covered using the prepaid return label provided with the package.
Returns sent without prior authorization or not following the provided instructions may not be accepted.

6. Order Cancellation

Customers may request to cancel an order within 36 hours of payment confirmation, provided the order has not entered processing or shipping.
If more than 36 hours have passed, or if the order is already being processed or shipped, cancellation cannot be guaranteed.
In such cases, customers are advised to wait for delivery and then request a return according to this policy.

7. Refund Conditions and Processing Time

Once returned items are received and inspected, refunds will be processed within 1–3 business days using the original payment method.
In cases of defective products or incorrect delivery, customers are eligible for a full refund.
Actual refund posting times may vary depending on the customer’s payment provider.

8. Contact Information

Email: alwayshere@nookhut.com
Phone: +65 (844) 98816
Address: APT BLK 421 PASIR RIS DRIVE 6 #11-245, SINGAPORE 510421, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (Business Days)
Delivery Area: United States